Franchise industry news links
Bring back Georgie Pie? McDonalds still cool but 50,000 Facebookers say, “You betcha!!”
Happiness Report: political freedom, strong social networks and an absence of corruption are more important than income in society; at the individual level, good mental and physical health, someone to count on, job security and stable families are crucial.
An American state passes a bill confirming that someone who has signed a franchise contract (i.e. a franchisee) cannot be an employee.
Burger King going public but you can bet the franchisee is providing the meat in the sandwich.
This great info-graphic looking at the importance of customer service is aimed at retailers but is equally applicable to anyone operating at the customer interface.